February 22, 2011 By

UAE Moots Star Rating in Service Sectors

50His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has unveiled star rating system for all service centers and federal institutions. He asserted that the new system would generate true leaders.

The classification of these centers would vary from two to seven stars, according to the standards of provision of services to the private sector, sources said. The external auditors would participate in the rating process to ensure the neutrality of the evaluation panel.

Sheikh Mohammed said that the number of stars indicating the rating of a government centre would be placed outside the center so that a client would know the level of service. He said,” It is the right of every official to know the level of his/her services compared to the rest of the ministries.” The remarks were made during the launch of results of the first phase of rating of 75 government centres assessed in accordance with the new Star Rating System. Three government service centres attained a five-star rating.

Sheikh Mohammed also launched the first five-star plate in accordance with the new classification of the service centre in the office of the Ministry of Justice in Abu Dhabi. Around thirty three government service centers were rated four stars, while another thirty nine centres were rated three stars. The assessment process will cover all the customer service centres in the federal agencies spread across the country by the end of 2014. He said that the value of an employee lies in his/her service to public and around five thousand employees have been trained for evaluating many more service centres in coming months.

The event was attended by Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, Mohammed bin Abdullah Al Gargawi, Minister for Cabinet Affairs, Dr. Hadef bin Joan Al Dhahiri, Minister of Justice, Musbeh bin Rashid Al Fattan, Director of office Vice President and Prime Minister and Ruler of Dubai and Khalifa Saeed Suleiman, Director General of Protocol and Hospitality.

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